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 1. Do you offer packages?
Yes, we offer packages for every theme.

 

2. Is there is a minimum rental order?

Yes, there is a minimum of $100.00 plus tax. You can rent items individually. For pick up only. 

 

3. Is there a minimum for Event Styling and Set-up?

Yes, the minimum is $750 plus tax. 

4. How do I secure my event date?

If your event is 6 months away, you can reserve your date with a $50.00 non-refundable fee. If an order is placed, we will credit the reserve the date fee on the final invoice. After securing the date the customer has 14 days to make a payment or the total invoice depending on the agreement. If payment is not made within the 14 days, the date will not be reserved and the customer will lose the fifty dollars. If you do not wish to use our services the fee is non-refundable.

 

5. Do Event Styling Services include delivery/pick-up and Setup?
No, there is a fee for each of these services.

 

 

6. Can you book my party?

To book a party, there is a 50% deposit of your total package, this only applies to Custom Packages and Lavish Soiree Package, it does not apply to Party Petit, Le Fete and balloon garlands. Deposits are non-refundable. The remaining balance is due 1 month prior to your event. (We send out reminders). If the event is within a few weeks the total balance is due upon receipt. You will receive the invoice via Paypal. 

 

7. Is there a Security Deposit and how much is the Deposit?
Yes, there is a Security Deposit of 50% of the Invoice Total that will be charged as a hold to the Customer’s Credit Card. The security deposit will be returned to you unless there are broken/missing/damages to our rentals. The Security Deposit should be returned within a “reasonable time,” but the time period typically ranges from 2-14 business days.

 

8. Can I cancel my order?

The customer has 24 hours after booking the event to cancel the order. However, there will be a $20 cancellation fee deducted from the deposit/payment made. Depending on your bank refunds take from 1-2 weeks or more to be processed. After 24 hours all deposits and payments for packages, rentals, and balloon garlands are non-refundable, the customer can you use the deposit or payment towards a postponement date within 1-year of the original event date, after 1-year all payments are lost.

9. What cities do you service?
Our company is based in Hayward, California, and we service to all Alameda County and part of Santa Clara County, San Mateo County, and Contra Costa County. For the list of cities please scroll to the bottom of the page. Toll and Travel mileage does apply according to each individual location. Each County has a Minimum Rental order amount for Delivery & Pickup. 

Alameda County $100 minimum

Contra Costa County $200 minimum

San Mateo County $200 minimum

Santa Clara County $300 minimum

San Francisco County $400 minimum

 

10. What is your delivery and pick-up fee from your location?
For small orders or 8-16ft balloon garland:

10-miles............................$25 one-way + toll (if necessary).

11-25 miles......................$55 one-way + toll (if necessary).

26-35 miles.....................$80 one-way+ toll (if necessary).
Over a 35 mile radius, we charge by the mile a fee of $2.50 + toll (if necessary). 

Delivery and pick-up for large orders, please contact us for pricing. 

Please read question #12 for more information on delivery fees.

 

11. What do you consider a large order? 

20+ feet balloon garlands, large items, boxwood backdrop, and large orders.

 

12. Do you deliver to an apartment complex, condos, highrises, buildings?

Yes, we do deliver however there is an additional cost of $25 per hour. We include an estimated time in the invoice. If we go over the estimated time, we will notify the customer and charge the credit card on file. To avoid extra charges, please make specific arrangements. 

 

  1. We are only allowed to go up 1 flight of stairs, because of damage to the building that may occur during delivery and pickup. 

  2. If we must park more than 50 - 75 feet from the entrance of the venue/home/building there is an additional long-carry fee. To avoid this extra-fee, please reserve a parking space directly in front of the venue/home/property, for the delivery's duration as well as for pick-up. 

  3. Please make specific arrangements to reserve an elevator in the building for the delivery's duration and pick-up.

13. Do you set up or deliver at parks?

Unfortunately, we no longer set up at parks or deliver rentals. However, we will deliver balloon garlands to the park's parking lot. We do not do balloon garland installations at parks.

Balloon Garlands must be paid in full. Balloon installation, backdrop frame and or command hooks are not included in the balloon garland price. For pricing please visit our Balloon Garlands page.

Can I save the cost of the balloon installation and pick it up?

Yes, but please keep in mind that our smallest balloon garland is 8 feet long, so you might need transportation that will fit all the balloons. Once the garland leaves La Vie Posh we are not responsible for any balloons popping during transportation. 

 

Do you set up and what is your fee?
Yes. We offer set up and tear down services. Our hourly fee is $45.00

 

How far in advance do I need to book a party or reserve a prop? 
In order to make sure we have what you need, we recommend at least 3 weeks in advance. If you have a rush we will make every effort to provide items at the last minute.

 

I don't see the theme I'm looking for, can you help?

Please email us as soon as possible with the theme you would like for your party and allow us five business days so that we can offer you the best option. Please note that Party Petit, Le Fete and Lavish Soiree packages do not apply to custom orders.

 

  • La Vie Posh will not dispose of balloons. The client is responsible for disposing of all helium balloons and balloon garlands. If you would like us to remove all the balloon decorations there is a strike fee of $45 per hour.

 

  • Items that are a set cannot be rented individually.

 

  • Items cannot be exchanged for something else. 

 

  • If available you can add items to your order up to 4 business days prior to your event.

We service the following counties and cities:

 

Alameda County: all of Alameda County

 

Contra Costa County: 

Alamo

Blackhawk 

Concord

Danville

Diablo

El Cerrito

Kensington 

Lafayette 

Moraga

Orinda

San Ramon

 

San Mateo County: 

Atherton 

Belmont

East Palo Alto

Hillsborough

Menlo Park

Redwood City

San Carlos

San Mateo 

Woodside

 

Santa Clara County: 

Los Altos

Los Altos Hills

Milpitas

Mountain View

North San Jose

Palo Alto

Santa Clara

Stanford

Sunnyvale

City and County of San Francisco: all of San Francisco

We want our customers to know the following regarding our services due to COVID-19:

  • Unfortunately, due to the nature of our services, we cannot offer a return of your non-refundable deposit or payments made. If your venue decides to cancel, unfortunately, we will not be returning any non-refundable deposits or payments and will move your deposits or payments towards a postponement date within 1-year of your original event date. 

  • If you have booked an event and would like to reschedule for a future date we are allowing you to change it as long as the date is available. If we already have events scheduled on the postpone date, those clients time slots do have priority, but we will do what we can to accommodate (earlier setup, possibly the night before, etc.)

  • Your invoice MUST STAY THE SAME (all items, supplies, hardware have been counted for).

  • If your location changes travel fees may be adjusted.

 

 

 

 

Copyright © 2020 LA VIE POSH

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