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answers

 

 

 

 

 

 

 

 

 

 

 1. Do you offer packages?
Yes, we offer packages for every theme.

 

2. Is there is a minimum rental order?

Yes, there is a minimum of $100.00 plus tax. You can rent items individually. For pick up only. 

 

3. Is there a minimum for Event Styling and Set-up?

Yes, the minimum is $450 plus tax. 

4. How do I secure my event date?

To reserve your date there is a $50.00 non-refundable fee. If an order is placed, we will credit the reserve the date fee on the final invoice. After securing the date the customer has 30 days to pay a  50% deposit or the total invoice depending on the agreement. If payment is not made within the 30 days, the date will not be reserved and customer will lose the fifty dollars. If you do not wish to use our services the fee is non-refundable.

 

5. Do Event Styling Services include delivery/pick-up and Setup?
No, there is a fee for each of these services.

 

6. Can you book my party?

To book a party, there is a 50% deposit of your total package, this applies to Party Petit, Le Fete and Le Cerne. Deposits are non-refundable. The remaining balance is due 1 month prior to your event. (We send out reminders). If the event is within a few weeks the total balance is due upon receipt. You will receive the invoice via Paypal. 

 

7. Is there a Security Deposit and how much is the Deposit?
Yes, there is a Security Deposit of 50% of the Invoice Total that will be charged as a hold to the Customer’s Credit Card. The security deposit will be returned to you unless there are broken/missing/damages to our rentals. The Security Deposit should be returned within a “reasonable time,” but the time period typically ranges from 2-14 business days.

 

8. Can I cancel my Order?

The customer has 24 hours after booking the event to cancel the order. However, there will $20 cancellation fee deducted from the deposit/payment made. Depending on your bank refunds take from 1-2 weeks or more to be processed. After 24 hours LA VIE POSH will not issue a refund of the deposit or a 50% of the total invoice balance. The customer can cancel at any time prior to the Event Date, however, there is a $50.00 restocking fee applied for all cancelations,  and the deposit will not be refunded or returned. If Customer booked the date within a few weeks or days from the Event Date only 50% of the total invoice will be refunded or returned.  This does not apply to Party Petit Package or all orders booked online. All orders booked online and Party Petit sales are final.

 

9. What cities do you service?
We service to all Alameda County and part of Santa Clara County, San Mateo County, and Contra Costa County. For the list of cities please scroll to the bottom of the page. Toll and Travel mileage does apply according to each individual location. Each County has a Minimum Rental order amount for Delivery & Pickup. 

Alameda County $100 minimum

Contra Costa County $200 minimum

San Mateo County $200 minimum

Santa Clara County $300 minimum

 

10. What is your delivery and pick-up fee?
For small orders: within a 10-mile radius, the fee per trip is $25.00
Over a 10 mile radius, we charge by the mile a fee of $3.00 + toll (if necessary). 

Delivery and pick-up for large orders, please contact us for pricing. 

Please read question #12 for more information on delivery fees.

 

11. What do you consider a large order? 

20 feet balloon garlands, large items, boxwood backdrop, and large orders.

 

12. Do you deliver to an apartment complex, condos, highrises, buildings?

Yes, we do deliver however there is an additional cost of $25 per hour. We include an estimated time in the invoice. If we go over the estimated time, we will notify the customer and charge the credit card on file. To avoid extra charges, please make specific arrangements. 

 

  1. We are only allowed to go up 1 flight of stairs, because of damage to the building that may occur during delivery and pickup. 

  2. If we must park more than 50 - 75 feet from the entrance of the venue/home/building there is an additional long-carry fee. To avoid this extra-fee, please reserve a parking space directly in front of the venue/home/property, for the delivery's duration as well as for pick-up. 

  3. Please make specific arrangements to reserve an elevator in the building for the delivery's duration and pick-up.

13. Do you set up or deliver at parks?

Unfortunately, we no longer set up at parks or deliver rentals. However, we will deliver balloon garlands to the park's parking lot. We do not do balloon garland installations at parks.

Balloon Garlands must be paid in full. Balloon installation, backdrop frame and or command hooks are not included in the balloon garland price. For pricing please visit our Balloon Garlands page.

Can I save the cost of the balloon installation and pick it up?

Yes, but please keep in mind that our smallest balloon garland is 8 feet long, so you might need transportation that will fit all the balloons. Once the garland leaves La Vie Posh we are not responsible for any balloons popping during transportation. 

 

Do you set up and what is your fee?
Yes. We offer set up and tear down services. Our hourly fee is $45.00

 

How far in advance do I need to book a party or reserve a prop? 
In order to make sure we have what you need, we recommend at least 3 weeks in advance. If you have a rush we will make every effort to provide items at the last minute.

 

I don't see the theme I'm looking for, can you help?

Please email us as soon as possible with the theme you would like for your party and allow us five business days so that we can offer you the best option.

 

  • La Vie Posh will not dispose of balloons. The client is responsible for disposing of all helium balloons and balloon garlands. 

 

  • Items that are a set cannot be rented individually.

 

  • Items cannot be exchanged for something else. 

 

  • If available you can add items to your order up to 4 business days prior to your event.

We service the following counties and cities:

 

Alameda County: all of Alameda County

 

Contra Costa County: 

Alamo

Blackhawk 

Concord

Danville

Diablo

El Cerrito

Kensington 

Lafayette 

Moraga

Orinda

San Ramon

 

San Mateo County: 

Atherton 

Belmont

East Palo Alto

Menlo Park

Redwood City

San Carlos

San Mateo 

Woodside

 

Santa Clara County: 

Los Altos

Los Altos Hills

Milpitas

Mountain View

North San Jose

Palo Alto

Santa Clara

Stanford

Sunnyvale

 

 

 

 

Copyright © 2019 LA VIE POSH

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